Be very careful

Sparks500 · 04-25-2015, 12:11 PM

I ordered a set of lower saddlebag rails from Amazon, though a vendor named West Chrome. They are NOT the west chrome in California that sells LED lights and chrome for big trucks.
Anyway, the left rail showed up with scratches and pitting on it. I emailed the seller, which were promptly ignored for a week, and I filed a claim with Amazon.
The seller sent me a shipping label, with which I would have to pay return shipping. I refused, so he sends me to ups, tells me they will return to sender with no shipping charges. No, they won't.
Anyway, the name of the outfit is really, Wests Chrome, and they're in Texas. Avoid them at all costs.
Any reputable dealer would have had a new set in my hands by now with a prepaid label for the return.

macmac · 04-25-2015, 01:05 PM

Ugg

Navigator · 04-25-2015, 01:20 PM

I had a similar situation with a very poorly finished set of top saddlebag rails that I purchased through Amazon. I returned them, paying the return shipping cost, and then Amazon issued me a credit on my account for that amount. It's only applicable for purchase of certain media items such as DVDs, CD etc., carried by Amazon but it was better than nothing.

Sparks500 · 04-25-2015, 04:39 PM

The problem I have is that no one is talking to me. I get these form letter emails that are filled with pages of indecipherable crap that I'm suppose to use as guidelines.
Think I'll just buy local from now on.........

mick56 · 04-26-2015, 01:57 AM

That's pretty much standard practice with Amazon and Ebay purchase's,i have had several situation's like that,i just threatened to give them a shit write up and they've sent a replacement free of charge every time,and i got to keep the original

04-25-2015, 12:11 PM	#1
Sparks500 Member Join Date: Mar 2015 Location: Aurora, Il Posts: 61	Be very careful I ordered a set of lower saddlebag rails from Amazon, though a vendor named West Chrome. They are NOT the west chrome in California that sells LED lights and chrome for big trucks. Anyway, the left rail showed up with scratches and pitting on it. I emailed the seller, which were promptly ignored for a week, and I filed a claim with Amazon. The seller sent me a shipping label, with which I would have to pay return shipping. I refused, so he sends me to ups, tells me they will return to sender with no shipping charges. No, they won't. Anyway, the name of the outfit is really, Wests Chrome, and they're in Texas. Avoid them at all costs. Any reputable dealer would have had a new set in my hands by now with a prepaid label for the return. Login or Register to Remove Ads
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04-25-2015, 01:05 PM	#2
macmac Sr. Contributor Join Date: Apr 2008 Location: Tamworth New Hampster 06 1600 Posts: 12,484	Ugg __________________ 06 1600 Nomad Just call me Mac molon labe come and get it
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04-25-2015, 01:20 PM	#3
Navigator Advanced Member Join Date: Nov 2014 Location: Banner, WA Posts: 644	I had a similar situation with a very poorly finished set of top saddlebag rails that I purchased through Amazon. I returned them, paying the return shipping cost, and then Amazon issued me a credit on my account for that amount. It's only applicable for purchase of certain media items such as DVDs, CD etc., carried by Amazon but it was better than nothing. __________________ Mike USN Retired 2007 Nomad
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04-26-2015, 01:57 AM	#5
mick56 Sr. Member Join Date: Nov 2013 Location: The Newforest, England Posts: 4,664	That's pretty much standard practice with Amazon and Ebay purchase's,i have had several situation's like that,i just threatened to give them a shit write up and they've sent a replacement free of charge every time,and i got to keep the original __________________ when this you see, remember me, and bear me in your mind, let all the world say what they may, speak of me as you find. Login or Register to Remove Ads
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04-25-2015, 04:39 PM	#4
Sparks500 Member Join Date: Mar 2015 Location: Aurora, Il Posts: 61	The problem I have is that no one is talking to me. I get these form letter emails that are filled with pages of indecipherable crap that I'm suppose to use as guidelines. Think I'll just buy local from now on.........
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