Poor Vendor

davidhollinger · 05-31-2013, 01:39 PM

Just a heads up, if you havent used them yet, I have had horrible service from ClassicCruiser.com. My product has supposedly shipped then found out it was backordered. The communication and customer service was ridiculous. First time and last time I spend my money with them.

**Kawhead** · 05-31-2013, 02:25 PM

I had the same problem one time with them, and the customer service fantastic. I ordered a few items, maybe three? One item was on back order, so I called and was told to expect a two week delay. I call after three weeks and ask about it again, and she explained that they had a distributor problem and there could be another week or so delay or she could cancel the order for me.. I calmly explained my situation and she happily canceled the order.

I'll order from them again if they have the part on hand.

Like if I find a helmet at a Mom & Pop Shop and it fits, and classiccruser has it on hand for a better price, I'll order it from them and watch mom & pop go out of business.

Good help is hard to find. Shit happens.

davidhollinger · 05-31-2013, 02:30 PM

Well they didnt bother to tell me when I ordered that the product was backordered. It showed in stock and gave me a ship date. That date came and went and I ended calling them to find out what happened. They apologized and said it was also a "distributor issue" but they would email me within 24 hours with a resolution. Nothing...I contacted them again and they said it would be here by the end of the week. Well today is Friday...no email or follow up and I will bet no product.

**Kawhead** · 05-31-2013, 02:57 PM

Poor poor vendor.

They might cancel the order for you.

05-31-2013, 01:39 PM	#1
davidhollinger Sr. Member Join Date: Aug 2012 Location: Central Alabama Posts: 2,188	Poor Vendor Just a heads up, if you havent used them yet, I have had horrible service from ClassicCruiser.com. My product has supposedly shipped then found out it was backordered. The communication and customer service was ridiculous. First time and last time I spend my money with them. __________________ I would be patient, but it takes too long!! David Hollinger 2002 Beige 1500 "Hannah2" VBA # 02195 Login or Register to Remove Ads
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05-31-2013, 02:25 PM	#2
Kawhead Join Date: Jun 2008 Location: 6th Floor up at the The Nervous Hospital up in East Central State, NC Posts: 7,454	I had the same problem one time with them, and the customer service fantastic. I ordered a few items, maybe three? One item was on back order, so I called and was told to expect a two week delay. I call after three weeks and ask about it again, and she explained that they had a distributor problem and there could be another week or so delay or she could cancel the order for me.. I calmly explained my situation and she happily canceled the order. I'll order from them again if they have the part on hand. Like if I find a helmet at a Mom & Pop Shop and it fits, and classiccruser has it on hand for a better price, I'll order it from them and watch mom & pop go out of business. Good help is hard to find. Shit happens. __________________ ??-Mar.2,2012 "Rocky" My Beloved Dog RIP Mike Tripp VBA#767 '96 800 Vulcan Classic 06 1600 Nomad 07 1600 Nomad "The shoes you buy at the Salvation Army is already been broke in"- Aunt Kawhead
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05-31-2013, 02:30 PM	#3
davidhollinger Sr. Member Join Date: Aug 2012 Location: Central Alabama Posts: 2,188	Well they didnt bother to tell me when I ordered that the product was backordered. It showed in stock and gave me a ship date. That date came and went and I ended calling them to find out what happened. They apologized and said it was also a "distributor issue" but they would email me within 24 hours with a resolution. Nothing...I contacted them again and they said it would be here by the end of the week. Well today is Friday...no email or follow up and I will bet no product. __________________ I would be patient, but it takes too long!! David Hollinger 2002 Beige 1500 "Hannah2" VBA # 02195
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05-31-2013, 02:57 PM	#4
Kawhead Join Date: Jun 2008 Location: 6th Floor up at the The Nervous Hospital up in East Central State, NC Posts: 7,454	Poor poor vendor. They might cancel the order for you. __________________ ??-Mar.2,2012 "Rocky" My Beloved Dog RIP Mike Tripp VBA#767 '96 800 Vulcan Classic 06 1600 Nomad 07 1600 Nomad "The shoes you buy at the Salvation Army is already been broke in"- Aunt Kawhead
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