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02-27-2014, 06:48 PM
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#1 |
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Member
Join Date: Oct 2013
Location: Colorado
Posts: 66
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Warranty Question on Voyager
Took my Voyager in to warranty a leaky rear shock, they say Kawasaki will only replace the bad one. IS THAT SAFE? I have 21k on the bike and am a little nervous about having one new tight shock and one broken in shock?
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02-27-2014, 07:06 PM
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#2 |
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Top Contributor
Join Date: Feb 2008
Location: Ontario
Posts: 6,978
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I had the same issue and Kawasaki would only replace the leaky shock and cited the low mileage (12,000 kms) as the reason for not replacing both even thought the manual states shocks should be replaced as a pair. The leaking shock was the drive belt side.
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02-27-2014, 07:16 PM
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#3 |
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Member
Join Date: Dec 2013
Location: Londonderry NH
Posts: 74
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I spent many years as service manager for GM dealerships and was responsible for warranty and typically they will only replace the one that is leaking.
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2013 Blue/Black Voyager Avon Grips Ray's Throttle Mod Chuckster Air Kit Cobra Power Pro Previous Rides 8-BMW's 5-Honda's 3-Yamaha"s 2-Suzuki's |
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02-27-2014, 07:46 PM
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#4 |
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Sr. Member
Join Date: Mar 2012
Location: Belgrade, MT
Posts: 2,824
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Those are air shocks right? I wouldn't think you would notice any difference.
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 Dave "(dshelly)" Shellenberger 2014 Harley Ultra Classic 2007 1600 Nomad (Black) Shellenberger Machine Belgrade, MT Various Bagger Member (Harley Chapter) VBA # 2395 |
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02-27-2014, 07:58 PM
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#5 |
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Member
Join Date: Aug 2011
Location: Long Island New York
Posts: 101
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Had the same problem with my Nissan Altima but at 75K miles. Screamed and yelled till I was blue in the face. Finally gave up and ordered one strut from another dealership online. They call me the next day and tell me I can't replace just one strut according to Nissan. He faxed me the paperwork that states it. Send it to the regional manager. Still nothing. Last Nissan I will ever buy. Sometimes warranties are useless unless you know someone. Good Luck!!
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02-27-2014, 08:09 PM
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#6 |
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Advanced Member
Join Date: Jan 2009
Location: Listowel, Ontario
Posts: 642
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I had one rear shock leak, left side, at 128,000 miles. Kawasaki replaced both shocks under warranty.
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 Garry 2009 1700 Voyager KACT, sold at 679,465 kms 2011 1700 Nomad Improve handling, suspension and tire life with Garry's Fork Brace. PM for details. |
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02-27-2014, 09:08 PM
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#7 |
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Member
Join Date: Oct 2013
Location: Colorado
Posts: 66
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Sounds like they have issues with the left side shock... thinking the oil side of the shock in the dampening side? I looked in the owners Manual and cant find the "shocks should be replaced in twos" but it does say that if they are not set the same its dangerous. The shocks are $415.00 each, if I had it I buy the other one. Guess we'll see what happens.
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02-27-2014, 09:54 PM
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#8 |
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Top Contributor
Join Date: Feb 2008
Location: Ontario
Posts: 6,978
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The leaky shock made no difference to the ride as far as I could tell. The replacement shock has been on now for 13,000 kms. If they replace the leaking shock you will be good to go and the bike will handle fine.
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02-28-2014, 08:02 PM
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#9 |
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Member
Join Date: Oct 2013
Location: Colorado
Posts: 66
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Thanks,
guess if it doesnt handle well I'll B%$@&h then... |
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03-06-2014, 09:49 AM
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#10 |
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Member
Join Date: Apr 2008
Location: Ft Myers FL Most of the time
Posts: 218
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Not sure about shocks but I had a fork seal go out and they replaced both under warranty.
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03-15-2014, 11:18 PM
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#11 |
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Member
Join Date: Oct 2013
Location: Colorado
Posts: 66
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They replaced only the bad shock and rep. said that the swing arm wont twist because of the wide pivot, so it isn't necessary to replace both. ???? Seems to ride good.
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