1700 Vulcan Rear Lowering Link

[Luvernekaw]

Guys please don't miss the part in the first post about the Voyager and Nomad. If you don't modify the saddlebag support bracket it will bottom out against the shock.
Vaquero and Classic are a simple bolt on with no modification.
Voyager and Nomad install the exact same way but bag support must be modified.
Thanks
Rick

[JSOhio]

Rick, Glad to see you posted an update. Unfortunately Customers who purchase the Lowering Kit from you do not Read the Instructions off the Internet. I sent you all the pictures of my problem Monday, I just returned home tonight. I read the instructions you sent with the kit, NO WHERE does it mention a Voyager needs to cut the brackets and reroute them. When I purchase a product I TRUSTED the Instructions were 100% complete, Yours are NOT. But yet you told me I should take Responsibility also? FOR What ? I did not Design this product nor did I send out Instructions that were NOT Accurate. But I'm suppose to be Responsible for YOUR Screw up. I have a set of shocks that are Damaged and saddle bag that has a crack. You would not even listen when I asked you to rewrite the Instructions if they are incorrect, and they are! As I already Stated Customers do not get their Instructions off this site. They receive them in the mail from YOU. Sir you are the one who is responsible not the Customer. They only constructive advise for you would be to take a few Customer Relations classes some where.The Damage.jpg

Voyager Lowing bracket Problems.jpg your quote "I can't buy you new shocks" Rick I did not even ask you to! Very Dissatisfied Customer!!!!

[HwyRider]

Wow. That damage sucks.

[ponch]

That's why liability has to be considered with product development.

[Luvernekaw]

I will answer JSOHIO one time on this or any other forum. I have neither the time nor the desire to enter into an internet argument. This is soley for the other members of this forum to hear both sides after his post.
First thing I want to point out regarding the pictures he posted. One of the pictures show a small dent in the chrome around the bottom of the shock. That is the damage. The other picture is where he cut the support prior to welding it back together which is the modification that must be done. This is not the damage done by riding the bike. Apparently the actual damage was not severe enough to gather sufficient internet sympathy so he felt the need to mislead this forums members.
John emailed pictures of the shocks along with his complaint. At the end of this statement is a copy/paste of this exchange. After the email he called to further relay his dissatisfaction. I again thought I spoke to him diplomatically and courteously. I attempted to relay that I wasn't 100% certain the instruction sheet clearly stated this mod must be done to the Voyager and Nomad on the earliest shipments we sent or not. I'm currently waiting to hear back from a few others to confirm if this was the case. If not, clearly that is our fault. I went on to say as the mechanic he had to assume some responsibility as well. The Voyager is the first bike we installed these on and identified this problem in the first couple of seconds. I didn't say this but it is very obvious if you're paying attention. Plus he continued to ride the bike and even had a passenger on when he knew there was some problem. This had to result in an instant metal to metal bottoming sensation. Perhaps even a bang noise when it hit. Eventually I lost the ability to keep the conversation from going downhill and we were both angry when we hung up.
As to my customer service skills. I've been complimented many times over my 23 years in this business for the ability to remain calm so that a resolution can be found. It's rare I have a situation like this that doesn't end with at least a sense of fairness. I'm sorry this is one that probably will not be.
In closing I will address Mr. Steen. If you'd like to remove the kit and return it to me I'll refund 100% of your money including the return freight.
Thank you and sorry to waste your time with this.

E-mail conversation:
John,
I'm sincerely sorry this has happened to you but glad you caught it before any serious damage took place. I copy/pasted the first post from Vulcan Bagger Forums I made on these links back in Nov. 2014. I had thought I was making this clear on a couple of different posts but again, I apologize if I didn't make it clear to you. The Voyager is the first bike we made these links for and saw this problem right away. Our goal is !00% satisfaction. The instructions on all links being sent do state this mod needs to happen. Again, if you bought an early set that didn't clearly state this, I apologize. I'll go back and repeat this again on the forum so that hopefully it will never happen again. I would personally appreciate it if you would'nt try to crucify us on the net. It's very hard to build a positive reputation and easy for one person to destroy it. Have you had a chance to ride the bike with this cleaned up yet? I'll bet you're going to like it much better.
Thank you
Rick



Jr. Member


Join Date: Nov 2014
Location: Luverne MN.
Posts: 11 1700 Vulcan Rear Lowering Link

--------------------------------------------------------------------------------

Is there any interest in a rear lowering link for all Vulcan 1700's? We developed one and are considering retailing it. Simple bolt on, no modifications. Installation takes about 10 minutes total on a 1700 Vaquero. Use your factory air shocks for a plush ride. Would come with all hardware and instructions to bolt on. Lowers rear end 3/4". Does'nt sound like much but makes a pretty dramatic difference in seat height feel. I have a 30" inseam and the 1700's feel tall to me. With this link I am flat footed. Drop the forks down in the clamps 5/8" and feels even better. Again, Vaquero requires no modification. 1700 Voyager and Nomad use a different saddlebag and the bag support does require modification to clear the different lower shock mount. We can do that as well and ship new modified supports or you can send yours for an additional charge. Retail price will be in the area of $139 plus $10 shipping in the U.S.

P.S. Don't believe what you read about shorter shocks. They make the ride unbearable for your passenger and harsh for the driver as well.



Rick Reed
Luverne Kawasaki
101 W. Maple St.
Luverne MN. 56156
507-283-1800
Luvernekawasaki.com
----- Original Message -----
From: Steen, John
To: Luvernekaw@iw.net
Sent: Sunday, April 05, 2015 8:04 PM
Subject: Lowering Brackets Voyager




Rick, Here is the problem with the brackets being put on a Voyager.

Reading the VBA apparently all the other riders are putting these on Vaquero,

I am assuming the Vaquero saddle bag brackets are not the same design as the Voyager since

no one has had a problem with them.



I must have been the first person to have put these on a Voyager because it was very evident from the beginning

something was wrong. It felt like I bottomed out on small bumps and also the rough ride.



I’m just glad I did not ride to on long like this before digging into what the problem was.

Unfortunately now both shocks have a good crease.



Now the ride is Normal but not really pleased I had to figure this out on my own.



I did not realize the camera was set at 5 meg I’ll have to send another e-mail or two with more pictures.





Thanks John

[ponch]

Originally Posted by Luvernekaw

I will answer JSOHIO one time on this or any other forum. I have neither the time nor the desire to enter into an internet argument. This is soley for the other members of this forum to hear both sides after his post.
First thing I want to point out regarding the pictures he posted. One of the pictures show a small dent in the chrome around the bottom of the shock. That is the damage. The other picture is where he cut the support prior to welding it back together which is the modification that must be done. This is not the damage done by riding the bike. Apparently the actual damage was not severe enough to gather sufficient internet sympathy so he felt the need to mislead this forums members.
John emailed pictures of the shocks along with his complaint. At the end of this statement is a copy/paste of this exchange. After the email he called to further relay his dissatisfaction. I again thought I spoke to him diplomatically and courteously. I attempted to relay that I wasn't 100% certain the instruction sheet clearly stated this mod must be done to the Voyager and Nomad on the earliest shipments we sent or not. I'm currently waiting to hear back from a few others to confirm if this was the case. If not, clearly that is our fault. I went on to say as the mechanic he had to assume some responsibility as well. The Voyager is the first bike we installed these on and identified this problem in the first couple of seconds. I didn't say this but it is very obvious if you're paying attention. Plus he continued to ride the bike and even had a passenger on when he knew there was some problem. This had to result in an instant metal to metal bottoming sensation. Perhaps even a bang noise when it hit. Eventually I lost the ability to keep the conversation from going downhill and we were both angry when we hung up.
As to my customer service skills. I've been complimented many times over my 23 years in this business for the ability to remain calm so that a resolution can be found. It's rare I have a situation like this that doesn't end with at least a sense of fairness. I'm sorry this is one that probably will not be.
In closing I will address Mr. Steen. If you'd like to remove the kit and return it to me I'll refund 100% of your money including the return freight.
Thank you and sorry to waste your time with this.

E-mail conversation:
John,
I'm sincerely sorry this has happened to you but glad you caught it before any serious damage took place. I copy/pasted the first post from Vulcan Bagger Forums I made on these links back in Nov. 2014. I had thought I was making this clear on a couple of different posts but again, I apologize if I didn't make it clear to you. The Voyager is the first bike we made these links for and saw this problem right away. Our goal is !00% satisfaction. The instructions on all links being sent do state this mod needs to happen. Again, if you bought an early set that didn't clearly state this, I apologize. I'll go back and repeat this again on the forum so that hopefully it will never happen again. I would personally appreciate it if you would'nt try to crucify us on the net. It's very hard to build a positive reputation and easy for one person to destroy it. Have you had a chance to ride the bike with this cleaned up yet? I'll bet you're going to like it much better.
Thank you
Rick



Jr. Member


Join Date: Nov 2014
Location: Luverne MN.
Posts: 11 1700 Vulcan Rear Lowering Link

--------------------------------------------------------------------------------

Is there any interest in a rear lowering link for all Vulcan 1700's? We developed one and are considering retailing it. Simple bolt on, no modifications. Installation takes about 10 minutes total on a 1700 Vaquero. Use your factory air shocks for a plush ride. Would come with all hardware and instructions to bolt on. Lowers rear end 3/4". Does'nt sound like much but makes a pretty dramatic difference in seat height feel. I have a 30" inseam and the 1700's feel tall to me. With this link I am flat footed. Drop the forks down in the clamps 5/8" and feels even better. Again, Vaquero requires no modification. 1700 Voyager and Nomad use a different saddlebag and the bag support does require modification to clear the different lower shock mount. We can do that as well and ship new modified supports or you can send yours for an additional charge. Retail price will be in the area of $139 plus $10 shipping in the U.S.

P.S. Don't believe what you read about shorter shocks. They make the ride unbearable for your passenger and harsh for the driver as well.



Rick Reed
Luverne Kawasaki
101 W. Maple St.
Luverne MN. 56156
507-283-1800
Luvernekawasaki.com
----- Original Message -----
From: Steen, John
To: Luvernekaw@iw.net
Sent: Sunday, April 05, 2015 8:04 PM
Subject: Lowering Brackets Voyager




Rick, Here is the problem with the brackets being put on a Voyager.

Reading the VBA apparently all the other riders are putting these on Vaquero,

I am assuming the Vaquero saddle bag brackets are not the same design as the Voyager since

no one has had a problem with them.



I must have been the first person to have put these on a Voyager because it was very evident from the beginning

something was wrong. It felt like I bottomed out on small bumps and also the rough ride.



I’m just glad I did not ride to on long like this before digging into what the problem was.

Unfortunately now both shocks have a good crease.



Now the ride is Normal but not really pleased I had to figure this out on my own.



I did not realize the camera was set at 5 meg I’ll have to send another e-mail or two with more pictures.





Thanks John

It's not an argument, but true. When you sell a product, you have to consider liability because some people will be ignorant at best, idiots at worst. Just the way it is. Part of it is communicating effectively in such a way that CYA is achieved. I supposed there will always be some idiot that doesn't get it, but with something where someone could screw up their bike buy not installing something right, it has to be considered if there is consideration, meaning if money exchanges for a product.

[HwyRider]

Who in their right mind would cut their support brackets on a new bike to install this? You would be adding an additional 237.00 to replace the bracket if you decided to remove the kit.

[Peg]

Originally Posted by HwyRider

Who in their right mind would cut their support brackets on a new bike to install this? You would be adding an additional 237.00 to replace the bracket if you decided to remove the kit.

I wouldn't think you'd need to change the brackets back?

And my 2c... I remember when this topic first came up, and when Rick first developed the kit. His warnings (on more than just this forum) that the Voyager support brackets would require modification were very loud, and very clear.

[ponch]

Originally Posted by Peg

I wouldn't think you'd need to change the brackets back?

And my 2c... I remember when this topic first came up, and when Rick first developed the kit. His warnings (on more than just this forum) that the Voyager support brackets would require modification were very loud, and very clear.

Obviously some people are deaf. I wonder if warnings are affixed to the packaging the parts are shipped in?

[Luvernekaw]

Who in their right mind would cut their support brackets on a new bike to install this? You would be adding an additional 237.00 to replace the bracket if you decided to remove the kit.

Wouldn't need to spend a penny. If you ever wanted to remove the link you would simply remove the link and leave the bag support alone. All you're doing is rotating the front of the support a little further to the rear, doesn't hurt a thing.

[Trrust32]

All we are guys would we read the instructions or looked at the pictures..with these bikes be in mass produced even the Bags on the vaquero could rub if the brackets are not perfect from the factory. And really the tiny dent on the shock that you never Going to see does it matter

[ponch]

Originally Posted by Trrust32

All we are guys would we read the instructions or looked at the pictures..with these bikes be in mass produced even the Bags on the vaquero could rub if the brackets are not perfect from the factory. And really the tiny dent on the shock that you never Going to see does it matter

People are unpredictable and stupidity has no limits.

[HwyRider]

Originally Posted by Trrust32

And really the tiny dent on the shock that you never Going to see does it matter

To me it would and I wouldn't start cutting brackets on my bike for any add on. That's just me. If someone wants to start cutting their bike up more power to them.

[Trrust32]

Obviously read the post only place they been advertised is on the forum

[Trrust32]

Really have you ever read any of your post ponch.. Expert at everything I can tell