Problem after tire install

[wiz]

You usually think that buying a tire locally and having the seller install it will give you some recourse if something is wrong - of course not all shops are good shops.

Originally Posted by Wiz

You usually think that buying a tire locally and having the seller install it will give you some recourse if something is wrong - of course not all shops are good shops.

You got that right !! It will be a different story next time. we don't have many choices any more, but one big one that we still have is where we spend our money.

[joe3407nomad]

When in doubt take it back, its your life!

[dandantmm]

I can't believe someone hasn't suggested this yet.

DYNABEADS!!!!

They cured all my vibration issues.

I think Utah Motorcyclist ( Jared ) suggested Dynabeads. This shop is standing behind the reasoning that what they did ( mounting and balancing) was done correctly. They didn't make the tire. I have a friend who can check everything for me. Shops like this know that to hire an attorney would be far more expensive than the cost of the tire. I don't like it, but I'm pretty much screwed.

[just call me Mr. Hibbs]

It is hard to believe any shop, even a bad one would not care enough about a customer to look at the tire. In Canada a phone call to report the shop to the Ministry of Transportation (MOT) would sure get some attention real fast especially when a rider's safety may be compromised. Does the MOT not operate in a similar way?? File a complaint about the dumb f :(" title="" border="0"/>

[ve3hzz]

Originally Posted by just call me Mr. Hibbs

It is hard to believe any shop, even a bad one would not care enough about a customer to look at the tire. In Canada a phone call to report the shop to the Ministry of Transportation (MOT) would sure get some attention real fast especially when a rider's safety may be compromised. Does the MOT not operate in a similar way?? File a complaint about the dumb f :(" title="" border="0"/>

Ray I don't think the MOT would get involved unless there was an incident. In this case if they did a safety on a vehicle and it turned out to be unsafe, or if they had a vehicle in for inspection found it to be unsafe for the road and let it go, then they may have grounds. But being the fact this incident (being in Canada) is subjective in regards to being the tire (not saying it isn't either) but they would not get involved in this. They may take a report, and have it on file SHOULD anything happen, but they could not force this company to check this. They may recommend another location to have it looked at, but again don't know legally what the MOT would be able to do, other than direct you elsewhere to have it checked and verify if there was a problem with the tire/installation. Then the determination would have to be made IF it was the installer who was at fault or a defect in the tire, and they could contact them after that was 100% determined. But likely they would refer you to the BBB to launch a complaint.

It is very unfortunate that this company is taking the position they are it only hurts there reputation in the long run and no company can afford to do that in these times or any for that matter.

Scott

[ringadingh]

Have you asked them to send the tire back and replace it with a new one? sometimes they are defective. It must have some type of warranty, call Kenda directly and see what they say. A few years ago I had a ME880 that was no good from the minute it was installed.

[wiz]

Originally Posted by bankerfrank

I think Utah Motorcyclist ( Jared ) suggested Dynabeads. This shop is standing behind the reasoning that what they did ( mounting and balancing) was done correctly. They didn't make the tire. I have a friend who can check everything for me. Shops like this know that to hire an attorney would be far more expensive than the cost of the tire. I don't like it, but I'm pretty much screwed.

They didn't make the tire, but they did sell you the tire. They do not seem to put much value on their reputation. Dealers who refuse to stand behind the products they sell do not deserve our business. Better Business Bureau complaint time.

[ponch]

Originally Posted by bankerfrank

You got that right !! Sucks big time. I'll have to try to find someone with the right equipment, and try Dyna beads. Thanks for all your advice, Jared.

P.S. I will make it my sole purpose in life to Spread the word about Rad Cycles in Baton Rouge LA !!

Spread the love. http://www.radcycles.com/

[ringadingh]

Thats the best form of getting the message out about them. Tell everyone about your professional experience with their service dept.

Originally Posted by Ringadingh

Have you asked them to send the tire back and replace it with a new one? sometimes they are defective. It must have some type of warranty, call Kenda directly and see what they say. A few years ago I had a ME880 that was no good from the minute it was installed.

The guy that I spoke with mumbled something about they MIGHT be able to return the tire fore a new one, but I would have to pay to remove the old tire, and mount the new one. In the meantime, I wouldn't be able to use my bike, because I would be front tireless.

Originally Posted by ponch

[quote author=bankerfrank board=general thread=22629 post=341399 time=1300741268]

You got that right !! Sucks big time. I'll have to try to find someone with the right equipment, and try Dyna beads. Thanks for all your advice, Jared.

P.S. I will make it my sole purpose in life to Spread the word about Rad Cycles in Baton Rouge LA !!

Spread the love. http://www.radcycles.com/[/quot

Thanks, ponch

[mikeyger]

i would call the tire maker and see what they say.Maybe your friend could help you take it off and get it done before full time riding season get's here!

[just call me Mr. Hibbs]

Ray I don't think the MOT would get involved unless there was an incident. In this case if they did a safety on a vehicle and it turned out to be unsafe, or if they had a vehicle in for inspection found it to be unsafe for the road and let it go, then they may have grounds. But being the fact this incident (being in Canada) is subjective in regards to being the tire (not saying it isn't either) but they would not get involved in this. They may take a report, and have it on file SHOULD anything happen, but they could not force this company to check this. They may recommend another location to have it looked at, but again don't know legally what the MOT would be able to do, other than direct you elsewhere to have it checked and verify if there was a problem with the tire/installation. Then the determination would have to be made IF it was the installer who was at fault or a defect in the tire, and they could contact them after that was 100% determined. But likely they would refer you to the BBB to launch a complaint.

It is very unfortunate that this company is taking the position they are it only hurts there reputation in the long run and no company can afford to do that in these times or any for that matter.

Scott



Scott, you may be correct but our shop would never treat a customer that way, probably one of the reasons it has survived since 1910. I know bike shops in Canada fall under OMVIC legislation as well, at least for those manufacturers that produce cars as well such as Honda, Suzuki and BMW and if anyone has a complaint whether it be legit or not you hear about it. They have lost an opportunity to do the right thing in my opinion and solidify a customer realtionship who only wants to spend his hard earned money at their business. Dumb.