Kudos to an HD Dealer

**glwilson** · 06-06-2009, 04:15 PM

Went riding today with a friend who rides an '93 HD Heritage Softail Deluxe Anniversary edition. Beautiful bike; but as many have heard... leaks oil... and is prone to breakdowns.

Well it happened again today. The HD broke-down, we were stuck. Called the closest HD dealer. They came out and trailered the bike to their shop. Worked on it for over 3-hours.

In the meantime; they took us to a restaurant to eat; and picked us back up.

They joked about having a perfectly operable Kawasaki Nomad following the HD trailer to their shop. They said it would have made a great Kawasaki commercial. A few of the mechanics and sales people gathered around my Nomad... all making kind comments about the bike... especially one of the mechanics who said he thought the Nomad was one of his favorite bikes to ride.

Anyway... this dealer and its employees were exceptionally nice and accomodative... and ultimately only charged my friend $100 for the work they did... instead of the $500 they said they could have.

Moral of the story... ride a Kawasaki Nomad

(HD Dealer: Kutter's in Janesville and Monroe, Wisconsin)

tazfl · 06-06-2009, 05:09 PM

Sounds like they treated ya'll well. That was decent of them. And your right, that would make a great kawaskai commercial...LOL

**ringadingh** · 06-06-2009, 08:24 PM

Its good to that there are dealers out there that will give you a fair shake, Im sure your pal will remember that gesture when he's ready for another bike.

ells · 06-06-2009, 09:48 PM

Yeah, shops tend to be good to their repeat customers.

hollywood · 06-06-2009, 11:40 PM

My club went on a long ride and we had one HD break down and another one wreck. The HD dealership here in McAllen sent and truck and trailer 300 miles to get those bikes and riders. They stand behind their product (they have to - lol). I seriously doubt the Kawa dealer would have done that.

**ringadingh** · 06-07-2009, 07:38 PM

Quote:

Originally Posted by hollywood

My club went on a long ride and we had one HD break down and another one wreck. The HD dealership here in McAllen sent and truck and trailer 300 miles to get those bikes and riders. They stand behind their product (they have to - lol). I seriously doubt the Kawa dealer would have done that.

I wonder if they charge extra for that, or is it part of the service they provide.

**glwilson** · 06-07-2009, 09:26 PM

HOG membership is what many HD owners have; which provides services such as towing... so many times the dealer is able to charge HOG for towing.

In my friend's case, the dealer picked him and his bike up for free... but it wasn't a 300 mile trip either.

**trip** · 06-09-2009, 09:34 AM

The HD dealer in my area is a whole lot better with their customers than the Kawa Dealer. But, I don't get in my Kawa dealer that much. Don't have too.

jamiep24 · 06-17-2009, 08:06 PM

Well, HD sells one thing and one thing, only, and that's motorcycles made for the street and highway. And they're awful proud of 'em. Some Kawasaki dealers sell crotch rockets, motorcross bikes, ATVs, jet skis, etc... so they got a lot more to worry about and advertise for than HD does. Believe me, the HD owners probably pay for that good service somewhere. I bet it ain't free.

06-06-2009, 04:15 PM	#1
glwilson Join Date: Jul 2008 Location: North Central Illinois Posts: 8,575	Kudos to an HD Dealer Went riding today with a friend who rides an '93 HD Heritage Softail Deluxe Anniversary edition. Beautiful bike; but as many have heard... leaks oil... and is prone to breakdowns. Well it happened again today. The HD broke-down, we were stuck. Called the closest HD dealer. They came out and trailered the bike to their shop. Worked on it for over 3-hours. In the meantime; they took us to a restaurant to eat; and picked us back up. They joked about having a perfectly operable Kawasaki Nomad following the HD trailer to their shop. They said it would have made a great Kawasaki commercial. A few of the mechanics and sales people gathered around my Nomad... all making kind comments about the bike... especially one of the mechanics who said he thought the Nomad was one of his favorite bikes to ride. Anyway... this dealer and its employees were exceptionally nice and accomodative... and ultimately only charged my friend $100 for the work they did... instead of the $500 they said they could have. Moral of the story... ride a Kawasaki Nomad (HD Dealer: Kutter's in Janesville and Monroe, Wisconsin) __________________ "During times of universal deceit, telling the truth becomes a revolutionary act." "You can have your own opinion, but not your own facts." *Former VBA NCR Assist Regional Leader* Formerly: 2004 1500FI Bronze Nomad: 2009 & 2014 HD Ultra Current Rides: 2017 HD Ultra Limited & 2011 Can Am Spyder RTS-SE Attended: VBA National Rallies 2009, 2011, 2015; VBA/NCR Regional Rally 2010, 12, 14, 16 and several rides throughout with regional members. VBA Member #652 HOG Member #3935417 Login or Register to Remove Ads
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06-06-2009, 05:09 PM	#2
tazfl Advanced Member Join Date: Apr 2009 Location: Jacksonville, Florida Posts: 742	Kudos to an HD Dealer Sounds like they treated ya'll well. That was decent of them. And your right, that would make a great kawaskai commercial...LOL __________________ 2012 Vaquero Special edition Candy Lime Green / Ebony Cobra slip on exhaust, Kuryakyn Alley Cat intake, Cobra FI2000 Fuel Processor, Quick release trunk, Front & rear crashbars powdercoated black, Paul Yaffee stealth 3 tag frame, Arlen Ness grips, Corbin seat, Custom pinstripping, Rear LED strip turn signals, Stock rear turnsignals / tagframe assembly removed
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06-06-2009, 08:24 PM	#3
ringadingh Join Date: Aug 2007 Location: Newmarket Ontario Canada Posts: 35,387	Kudos to an HD Dealer Its good to that there are dealers out there that will give you a fair shake, Im sure your pal will remember that gesture when he's ready for another bike. __________________ 2002 Nomad aka Bountyhunter VBA #27 VROC #18951
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06-06-2009, 09:48 PM	#4
ells Sr. Member Join Date: Dec 2007 Location: Boulder County, Colorado Posts: 2,014	Kudos to an HD Dealer Yeah, shops tend to be good to their repeat customers.
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06-06-2009, 11:40 PM	#5
hollywood Member Join Date: Aug 2007 Location: Mission TX Posts: 340	Kudos to an HD Dealer My club went on a long ride and we had one HD break down and another one wreck. The HD dealership here in McAllen sent and truck and trailer 300 miles to get those bikes and riders. They stand behind their product (they have to - lol). I seriously doubt the Kawa dealer would have done that. Login or Register to Remove Ads
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06-07-2009, 09:26 PM	#7
glwilson Join Date: Jul 2008 Location: North Central Illinois Posts: 8,575	Kudos to an HD Dealer HOG membership is what many HD owners have; which provides services such as towing... so many times the dealer is able to charge HOG for towing. In my friend's case, the dealer picked him and his bike up for free... but it wasn't a 300 mile trip either. __________________ "During times of universal deceit, telling the truth becomes a revolutionary act." "You can have your own opinion, but not your own facts." *Former VBA NCR Assist Regional Leader* Formerly: 2004 1500FI Bronze Nomad: 2009 & 2014 HD Ultra Current Rides: 2017 HD Ultra Limited & 2011 Can Am Spyder RTS-SE Attended: VBA National Rallies 2009, 2011, 2015; VBA/NCR Regional Rally 2010, 12, 14, 16 and several rides throughout with regional members. VBA Member #652 HOG Member #3935417
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06-09-2009, 09:34 AM	#8
trip VBA Founder Join Date: Jun 2007 Location: Lindale, Texas Posts: 6,846	Kudos to an HD Dealer The HD dealer in my area is a whole lot better with their customers than the Kawa Dealer. But, I don't get in my Kawa dealer that much. Don't have too. __________________ Robert "Trip" Hilliard VBA/KawaNOW - Founder/Past President VBA # 00001 Trip's Website Custer 09, 18 / Maggie Valley 11 / Eureka Springs 09, 17 / Antlers 09, 10, 11, 13, 15, 16, 17, 18 Texas Hill Country / Deals Gap / Colorado / Wyoming / Montana / Utah / More trips for Trip
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06-17-2009, 08:06 PM	#9
jamiep24 Advanced Member Join Date: Jan 2009 Location: Yazoo City, Ms Posts: 965	Kudos to an HD Dealer Well, HD sells one thing and one thing, only, and that's motorcycles made for the street and highway. And they're awful proud of 'em. Some Kawasaki dealers sell crotch rockets, motorcross bikes, ATVs, jet skis, etc... so they got a lot more to worry about and advertise for than HD does. Believe me, the HD owners probably pay for that good service somewhere. I bet it ain't free.
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