What would you do? UPDATED see 3/10 post

**schoeney** · 02-22-2011, 11:44 PM

I ordered a "YUASA YTX20CH-BS High Performance Maintenance Free Battery YUAM6220C" from Battery Mart (through Amazon).

They shipped me a Power PS Sonic Super Sport Series PTX20chBS. Made in China. I am sure it was intentional.

Nothing on the box or on the battery makes me think the battery is made by Yuasa.

What would you do? Anyone else run into this with Battery Mart?

dougster · 02-23-2011, 12:09 AM

I would research the battery first, then contact Battery Mart to find out what is going on. i.e. Did they accidentally ship me the wrong battery.

ballast · 02-23-2011, 12:17 AM

Did you already try their customer service?

AlabamaNomadRider · 02-23-2011, 06:32 AM

Yes I would be checking with them. Explain what you ordered and what you received. I would definitely check the battery out. I just don't like that made in China thing.

AlabamaNomadRider · 02-23-2011, 06:39 AM

Plugged in the battery information and it came up with the below listed information. Says it is by Yuasa. Sold by Battery Mart. I would definitely contact Battery Mart. You order the Yuasa YTX20CH-BS and it becomes YUAM6220C.

YUASA YTX20CH-BS High Performance Maintenance Free Battery YUAM6220C
by Yuasa

**ringadingh** · 02-23-2011, 09:10 AM

Id call them and ask for an explanation.

cactusjack · 02-23-2011, 09:17 AM

I skimmed this off the Yuasa website.

About Yuasa
Made in America.

Yuasa Battery, Inc. has been manufacturing motorcycle batteries in the U.S.A. to uncompromisingly high standards since 1979. Most of the large capacity Powersports batteries are manufactured in our Laureldale, PA plant. All other Powersports batteries are produced in a Yuasa state-of-the-art manufacturing facility in various countries throughout the world. Each Yuasa facility follows the same rigorous manufacturing processes to ensure the highest Yuasa quality standards are met.

We are the largest American manufacturer and the largest distributor of batteries for motorcycles, snowmobiles, scooters, all-terrain vehicles and personal watercraft. Click here to learn the features and benefits of Yuasa batteries.

Loafer · 02-23-2011, 09:33 AM

Tell them you wanted a battery made in the USA, not in China or someplace else. Your trying to help the American economy, not China's.

**ringadingh** · 02-23-2011, 09:35 AM

Sounds like Yuasa likes to say Made In America, but make them wherever they like.

cactusjack · 02-23-2011, 10:05 AM

Sounds familiar, doesn't it Steve?

Harley-Davidson Motorcycles - American made! (from components made by suppliers in China, Mexico, Croatia, Korea, Poland, Japan, Israel,...)

mobandy78 · 02-23-2011, 10:21 AM

Like the others have stated, I'd get in touch with them and see what the deal is. I ordered my battery through them and had no issues with it, but this seems a little sketchy to me. Since you ordered through Amazon, you may have to go through them, but hopefully not. I'm not sure how that works. Let us know what you find out.

dpbmart · 02-23-2011, 11:19 AM

Hi schoeney,

First, I'd like to be upfront and state that I am an employee of Battery Mart. I came across this thread this morning. I hope it's not a problem for the members of this forum that I reply here. If so, my apologies!

I apologize for sending you the incorrect battery. We receive batteries from multiple vendors, and it appears that you were shipped the Powersonic battery by mistake. I see that you've sent us a message via Amazon last night, so we'll handle getting you the battery that you ordered through there, as is Amazon's policy. I just checked our warehouse myself and verified that we do have the Yuasa Motocross battery in stock.

And, the big reason I wanted to try and reach out to you here: a lot of times when we send Amazon customers return labels, Amazon's automated systems remove the attachment. If this happens, please let us know. You can give our Returns Dept. a call at 800-405-2121, option 3. If that doesn't work for you, we also have a contact form you can use on our website (http://www.batterymart.com/c-contact-us.html). We'll work out another method of getting the label to you so we can get this resolved.

Thank you, and again, I apologize for the mistake.
-Derek @ Battery Mart

Bdog · 02-23-2011, 11:44 AM

Mistake made..company quickly steps up to the plate..resolved.."wow"..that doesn't happen much these days! Sounds like a good company to deal with...Bdog

Loafer · 02-23-2011, 11:45 AM

Looks like it shouldn't be too much of a problem. Keep us posted.

Dave · 02-23-2011, 12:00 PM

I'd jump off a bridge.

02-22-2011, 11:44 PM	#1
schoeney Join Date: Jun 2008 Location: NW Region Posts: 5,222	What would you do? UPDATED see 3/10 post I ordered a "YUASA YTX20CH-BS High Performance Maintenance Free Battery YUAM6220C" from Battery Mart (through Amazon). They shipped me a Power PS Sonic Super Sport Series PTX20chBS. Made in China. I am sure it was intentional. Nothing on the box or on the battery makes me think the battery is made by Yuasa. What would you do? Anyone else run into this with Battery Mart? __________________ VBA #659 2003 Nomad 1500 (Gone but never forgotten) 2005 Honda ST1300 - Sweet and still kickin 2006 Honda Goldwing - Best Boat in the Marina Login or Register to Remove Ads
	0

02-23-2011, 12:09 AM	#2
dougster Advanced Member Join Date: Sep 2008 Location: Crete, Nebraska Posts: 679	What would you do? UPDATED see 3/10 post I would research the battery first, then contact Battery Mart to find out what is going on. i.e. Did they accidentally ship me the wrong battery. __________________ Doug Witzke - "Dougster" 2003 Nomad 1500 VBA# 740
	0

02-23-2011, 12:17 AM	#3
ballast Sr. Member Join Date: Mar 2009 Location: Orting, WA Posts: 1,394	What would you do? UPDATED see 3/10 post Did you already try their customer service? __________________ Charlie "Ballast" Krogh 2005 1600 Nomad "Tangerine Dream" VBA #999 VROC #29355
	0

02-23-2011, 06:32 AM	#4
AlabamaNomadRider Sr. Contributor Join Date: Jul 2009 Location: Boaz, Alabama Posts: 13,742	What would you do? UPDATED see 3/10 post Yes I would be checking with them. Explain what you ordered and what you received. I would definitely check the battery out. I just don't like that made in China thing. __________________ Gene Cross, Jr. Boaz, Alabama KawaNOW/VBA #1181
	0

02-23-2011, 06:39 AM	#5
AlabamaNomadRider Sr. Contributor Join Date: Jul 2009 Location: Boaz, Alabama Posts: 13,742	What would you do? UPDATED see 3/10 post Plugged in the battery information and it came up with the below listed information. Says it is by Yuasa. Sold by Battery Mart. I would definitely contact Battery Mart. You order the Yuasa YTX20CH-BS and it becomes YUAM6220C. YUASA YTX20CH-BS High Performance Maintenance Free Battery YUAM6220C by Yuasa __________________ Gene Cross, Jr. Boaz, Alabama KawaNOW/VBA #1181 Login or Register to Remove Ads
	0

02-23-2011, 09:10 AM	#6
ringadingh Join Date: Aug 2007 Location: Newmarket Ontario Canada Posts: 35,387	What would you do? UPDATED see 3/10 post Id call them and ask for an explanation. __________________ 2002 Nomad aka Bountyhunter VBA #27 VROC #18951
	0

02-23-2011, 09:17 AM	#7
cactusjack Mega-Contributor Join Date: Sep 2007 Location: Where it doesn't snow...ever! Posts: 21,926	What would you do? UPDATED see 3/10 post I skimmed this off the Yuasa website. About Yuasa Made in America. Yuasa Battery, Inc. has been manufacturing motorcycle batteries in the U.S.A. to uncompromisingly high standards since 1979. Most of the large capacity Powersports batteries are manufactured in our Laureldale, PA plant. All other Powersports batteries are produced in a Yuasa state-of-the-art manufacturing facility in various countries throughout the world. Each Yuasa facility follows the same rigorous manufacturing processes to ensure the highest Yuasa quality standards are met. We are the largest American manufacturer and the largest distributor of batteries for motorcycles, snowmobiles, scooters, all-terrain vehicles and personal watercraft. Click here to learn the features and benefits of Yuasa batteries. __________________ Scott "Cactusjack" Hanks VBA #00105 H.O.G. #4250060 2011 H-D Ultra Limited 103ci :: 2011 HD Electra Glide Ultra Limited w/Stage 1 :: Rallies: Mesquite '08\|Custer '09\|Cortez '10\|Crescent City '11\|Kanab '12\|Antlers '12\|Estes Park '13\|Antlers '13\|Orofino '14\|The Dalles '17
	0

02-23-2011, 09:33 AM	#8
Loafer Sr. Contributor Join Date: Dec 2008 Posts: 18,287	What would you do? UPDATED see 3/10 post Tell them you wanted a battery made in the USA, not in China or someplace else. Your trying to help the American economy, not China's. __________________ Gerry Martineau / 802 VT / VBA #0892 /[email]glmjgm@gmail.com[email]
	0

02-23-2011, 09:35 AM	#9
ringadingh Join Date: Aug 2007 Location: Newmarket Ontario Canada Posts: 35,387	What would you do? UPDATED see 3/10 post Sounds like Yuasa likes to say Made In America, but make them wherever they like. __________________ 2002 Nomad aka Bountyhunter VBA #27 VROC #18951
	0

02-23-2011, 10:05 AM	#10
cactusjack Mega-Contributor Join Date: Sep 2007 Location: Where it doesn't snow...ever! Posts: 21,926	What would you do? UPDATED see 3/10 post Sounds familiar, doesn't it Steve? Harley-Davidson Motorcycles - American made! (from components made by suppliers in China, Mexico, Croatia, Korea, Poland, Japan, Israel,...) __________________ Scott "Cactusjack" Hanks VBA #00105 H.O.G. #4250060 2011 H-D Ultra Limited 103ci :: 2011 HD Electra Glide Ultra Limited w/Stage 1 :: Rallies: Mesquite '08\|Custer '09\|Cortez '10\|Crescent City '11\|Kanab '12\|Antlers '12\|Estes Park '13\|Antlers '13\|Orofino '14\|The Dalles '17
	0

02-23-2011, 10:21 AM	#11
mobandy78 Sr. Member Join Date: Sep 2009 Location: Owasso, OK Posts: 1,485	What would you do? UPDATED see 3/10 post Like the others have stated, I'd get in touch with them and see what the deal is. I ordered my battery through them and had no issues with it, but this seems a little sketchy to me. Since you ordered through Amazon, you may have to go through them, but hopefully not. I'm not sure how that works. Let us know what you find out. __________________ Matt "Mo" Moore Owasso, Oklahoma VBA #1250 2005 Nomad 1600 - Darkside "There is no normal life, there's just life. So get on with it." - Doc Holiday
	0

02-23-2011, 11:19 AM	#12
dpbmart Jr. Member Join Date: Feb 2011 Posts: 2	What would you do? UPDATED see 3/10 post Hi schoeney, First, I'd like to be upfront and state that I am an employee of Battery Mart. I came across this thread this morning. I hope it's not a problem for the members of this forum that I reply here. If so, my apologies! I apologize for sending you the incorrect battery. We receive batteries from multiple vendors, and it appears that you were shipped the Powersonic battery by mistake. I see that you've sent us a message via Amazon last night, so we'll handle getting you the battery that you ordered through there, as is Amazon's policy. I just checked our warehouse myself and verified that we do have the Yuasa Motocross battery in stock. And, the big reason I wanted to try and reach out to you here: a lot of times when we send Amazon customers return labels, Amazon's automated systems remove the attachment. If this happens, please let us know. You can give our Returns Dept. a call at 800-405-2121, option 3. If that doesn't work for you, we also have a contact form you can use on our website (http://www.batterymart.com/c-contact-us.html). We'll work out another method of getting the label to you so we can get this resolved. Thank you, and again, I apologize for the mistake. -Derek @ Battery Mart
	0

02-23-2011, 11:44 AM	#13
Bdog Sr. Member Join Date: Sep 2007 Location: Ft. Mcmurray Ab. Posts: 1,447	What would you do? UPDATED see 3/10 post Mistake made..company quickly steps up to the plate..resolved.."wow"..that doesn't happen much these days! Sounds like a good company to deal with...Bdog __________________
	0

02-23-2011, 11:45 AM	#14
Loafer Sr. Contributor Join Date: Dec 2008 Posts: 18,287	What would you do? UPDATED see 3/10 post Looks like it shouldn't be too much of a problem. Keep us posted. __________________ Gerry Martineau / 802 VT / VBA #0892 /[email]glmjgm@gmail.com[email]
	0

02-23-2011, 12:00 PM	#15
Dave Sr. Member Join Date: Dec 2007 Location: Itchycoo Park Posts: 3,422	What would you do? UPDATED see 3/10 post I'd jump off a bridge.
	0

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