tbmmbt
03-18-2011, 07:59 PM
I put this in another topic a couple days ago but wanted to put it on its own to get some responses. Here is what I put in the other post.
Well my wife bought me some Cobra True Duals on clearance as the motorcycle dealership just wanted to get the older pipes out of the store. Got what she thought was a good deal. A little over $100 less then a brand new set would cost even though these are new just older off the shelf pipes. Well when I was putting on the shields the back cylinder pipe shields tongue makes it lay and touch the other shield. I remember reading on here that Cobra was having issues with the older ones and that they would replace the part that they were having trouble with. Called customer service and was told that they would have to send out both heat shields but they wanted pictures and to ride the bike anyway being both pieces would be replaced. Rode the bike once to hear the pipes and sure enough it put that 1/8" cut in the front heat shield but wasn't to concerned as they said they would replace them anyway. Got another call from Cobra and they wanted the # from the back shield . Took it off and gave them the # that was stamped on the backside. Got another call from Cobra and was told that the pipes I have is an older set which we knew but it was still a new set. Then they called and said they wanted a copy of the invoice. Now my wife bought these pipes back in Dec 2010 and I was given these pipes and installed them in March 2011 so the invoice took some looking but she finally found it. Sent a copy of the invoice to Cobra and haven't heard a thing since then. Granted it hasn't been very long since I sent it to them but they sure was quick to get on the phone and ask for different things to make us jump through hoops for. They say that the Cobras have a lifetime warranty but its hard to get them to do anything when it comes to our situation. I will reserve my comments on Cobra until I see what they are going to do. It has been a known problem with the heat shields. The customer service guy has been fine with what has been going on but he blames the engineering department for all the phone calls and questions on things they want. We will see what happens but hopefully they will stand behind their product and replace the parts that they knew were defective to begin with.
Well my wife bought me some Cobra True Duals on clearance as the motorcycle dealership just wanted to get the older pipes out of the store. Got what she thought was a good deal. A little over $100 less then a brand new set would cost even though these are new just older off the shelf pipes. Well when I was putting on the shields the back cylinder pipe shields tongue makes it lay and touch the other shield. I remember reading on here that Cobra was having issues with the older ones and that they would replace the part that they were having trouble with. Called customer service and was told that they would have to send out both heat shields but they wanted pictures and to ride the bike anyway being both pieces would be replaced. Rode the bike once to hear the pipes and sure enough it put that 1/8" cut in the front heat shield but wasn't to concerned as they said they would replace them anyway. Got another call from Cobra and they wanted the # from the back shield . Took it off and gave them the # that was stamped on the backside. Got another call from Cobra and was told that the pipes I have is an older set which we knew but it was still a new set. Then they called and said they wanted a copy of the invoice. Now my wife bought these pipes back in Dec 2010 and I was given these pipes and installed them in March 2011 so the invoice took some looking but she finally found it. Sent a copy of the invoice to Cobra and haven't heard a thing since then. Granted it hasn't been very long since I sent it to them but they sure was quick to get on the phone and ask for different things to make us jump through hoops for. They say that the Cobras have a lifetime warranty but its hard to get them to do anything when it comes to our situation. I will reserve my comments on Cobra until I see what they are going to do. It has been a known problem with the heat shields. The customer service guy has been fine with what has been going on but he blames the engineering department for all the phone calls and questions on things they want. We will see what happens but hopefully they will stand behind their product and replace the parts that they knew were defective to begin with.