Yellow Jacket
09-04-2009, 07:31 PM
I wanted to tell everyone about a good experience with a dealership.
Cycle City Power Sports in Newnan, Georgia. Just southwest of Atlanta, GA.
http://www.cyclecityps.com/
The story starts on August 10. I was sitting at a red light and the kid driving the car behind me wasn't paying a lot of attention and let off the brake pedal after he was stopped. As a result he rolled forward into the back end of the Nomad. That managed to bend the right hand turn signal and scuffed the paint on the rear fender just below the turn signals. I took the bike into Cycle City in Newnan the next day to get an estimate on the repairs since the insured said he would rather just pay for the repairs himself. Two days later I gave the estimate of $994 to the insured. The repairs required a new rear fender, right turn signal and the bracket on the inside of the fender behind the turn signals. The insured decided he would let his insurance company cover it.
Three weeks and three days later (today) I got a call from the dealership that the bike was ready. Most of this time was waiting on the insurance company to cut a check and then waiting for the parts to come in.
When I got there to pick up the bike I looked over the work order. It listed all the parts that were replaced as I expected. One item caught my eye. Yuasu battery, qty. 1, price $135.
Now, whenever the bike is parked in the garage it's hooked up to a Schumacher Battery Tender so I was a bit surprised to see this item. It surely hadn't been damaged by the light bump the bike had received.
So I asked the Service Manger, "What's the deal with the battery."
He told me that apparently the battery had run down sitting in the shop for more than three weeks. and the bike wouldn't start. They tried to revive it with their battery charger. It would take enough charge to actually start the engine but it wouldn't hold the charge very long. So they replaced it with a new battery.
Now, here's the good part. He also said that since it was no fault of mine that the battery ran down, the dealership was replacing the battery on their dime. Absolutely no cost to me.
In my book, that is outstanding customer service!
This dealership handles Honda, Kawasaki, Suzuki and Yamaha.
If anyone in the Metro Atlanta area needs the services of a dealership I unhesitatingly endorse Cycle City Power Sports in Newnan, Georgia.
Cycle City Power Sports in Newnan, Georgia. Just southwest of Atlanta, GA.
http://www.cyclecityps.com/
The story starts on August 10. I was sitting at a red light and the kid driving the car behind me wasn't paying a lot of attention and let off the brake pedal after he was stopped. As a result he rolled forward into the back end of the Nomad. That managed to bend the right hand turn signal and scuffed the paint on the rear fender just below the turn signals. I took the bike into Cycle City in Newnan the next day to get an estimate on the repairs since the insured said he would rather just pay for the repairs himself. Two days later I gave the estimate of $994 to the insured. The repairs required a new rear fender, right turn signal and the bracket on the inside of the fender behind the turn signals. The insured decided he would let his insurance company cover it.
Three weeks and three days later (today) I got a call from the dealership that the bike was ready. Most of this time was waiting on the insurance company to cut a check and then waiting for the parts to come in.
When I got there to pick up the bike I looked over the work order. It listed all the parts that were replaced as I expected. One item caught my eye. Yuasu battery, qty. 1, price $135.
Now, whenever the bike is parked in the garage it's hooked up to a Schumacher Battery Tender so I was a bit surprised to see this item. It surely hadn't been damaged by the light bump the bike had received.
So I asked the Service Manger, "What's the deal with the battery."
He told me that apparently the battery had run down sitting in the shop for more than three weeks. and the bike wouldn't start. They tried to revive it with their battery charger. It would take enough charge to actually start the engine but it wouldn't hold the charge very long. So they replaced it with a new battery.
Now, here's the good part. He also said that since it was no fault of mine that the battery ran down, the dealership was replacing the battery on their dime. Absolutely no cost to me.
In my book, that is outstanding customer service!
This dealership handles Honda, Kawasaki, Suzuki and Yamaha.
If anyone in the Metro Atlanta area needs the services of a dealership I unhesitatingly endorse Cycle City Power Sports in Newnan, Georgia.